Crystal Landscape Supplies

In spite of some past negative reviews, I had a nearly perfect experience in March 2023 ordering home delivery of 1.5 tons of 1.5" gray river gravel (for a landscaping project). The office visit experience was fast, pleasant, and clear; the price, especially for delivery ($70 rather than $88 for a competitor), was lower than another query; the delivery was the next morning; the driver called me ahead to confirm timing, and was on time; did a perfect job backing up a driveway at an angle to dump the load (turned out to actually be 1.77 tons, but that was OK with me) on existing rocks next to the driveway.

First I tried to visit Pioneer (next door north), but there was no obvious office location, nor did they answer the phone (during business hours). So (from my car), I called Bath in FC to learn they no longer sell bulk goods, and I should go to Ewing (formerly Hageman), where I got a quote for a slightly higher price per ton + more for delivery (to SE FC). Then I spotted and stopped into Crystal -- and was very pleased.

We've been here before and had a pleasant experience. Today, we checked in and asked if someone could look at our sample in truck and point us towards similar items. The guy just pointed based on our description but did not budge to take a look and save any time. An hour later, after dodging the front loader race car driver who was obviously more important than we were-hope you have good insurance-we decided what we needed and weighed in. Picked up our items. Weighed out and went in to pay and was "scolded" by another guy to check-in before going out in the yard. We told him we did and he continued to scold us saying we needed to tell him we were shopping-duh, why else would we be here? Anyway, soooooo disappointed in the service. Only person who was pleasant, through the window, was the woman manning the scales.
They do have a lot of stuff, probably prefer working with contractors.
Will definitely check Hagermans and/or Pioneer next time we have a need.

Crystal Landscape Supply is consistently one of the most unpleasant places I have to visit on a regular basis. It's almost as though they purposely hire the most rude and unhappy people they can find. Shane, the owners son who works in the office has an entitled, I'm better than you attitude and poor customer service skills. His father who runs a loader is one of the angriest people I've ever met and is constantly flying off the handle when you don't do exactly what he wants while he's loading you. Overall, I unfortunately have to go here for my work and inevitably I leave feeling like I did something wrong somehow. Avoid this place if you can.

If I could give a ZERO I would.
I ordered BROWN they delivered RED when I asked the driver Is that the 3/8" western brown chip It sure looks RED? Driver lied and said it was, " just needed to be washed". It rained that night and it looked even redder. This was the final straw that broke my back. I hav never felt so disrespected as when dealing with crystal they are rude, unprofessional, dower folk ZERO Customer Service. The only person who was helpful was our first sales person who was new THEY TERMINATED.
I guess she wasn't a good fit with the rude, dower coworkers.

I wanted to reschedule delivery of our 12 tons of multiple products by 1 day because I had a STROKE. I was calling literally from my hospital bed they told me I would be fined $385 for canceling the order I just wanted to reschedule not cancel. I had to prove I had a STROKE and I recinded my request but within 5 minutes they had given my delivery slot away and I had to accept a delivery date 4 weeks later. They rescheduled my delivery 3 more times adding another 2 weeks to my delivery. We went to Crystal to present our dilemma that we were 99% sure that they delivered the wrong color gravel. The owners son /manager wouldn't go into the yard and look he told us the red bay was empty we had just looked at it and took pictures which showed it wasn't empty close but still held several tons. we brought samples from home and the 2 bays of red & brown chip he still wouldn't help us & told us he was going to kick us out. Mom's 83 no senior discount I'm 59 we haven't felt this disrespected EVER !!! we spent about $3,300 and we plan on red the back yard next summer. WE WILL NEVER BUY ANYTHING FROM crystal AGAIN !!! I looked up several reviews today and the low reviews say the same thing SON IS RUDE YELS AT CUSTOMERS CHEATS ON QUANTITY, SELLS WRONG PRODUCTS AND WON'T MAKE IT WRIGHT. IF YOU WANT TO MATAIN YOUR SANITY DON'T SHOP HERE !!!!!!!!!!!!

No choice to leave but one star in effort to write a review!!! No stars would be more appropriat!

@everyone
Crystal Landscapes Supplies Inc is a rip off! We took our business to buy wood from them, we will not be back! I called to let them know they over charged me. She proceeded to tell me that I was charged for Oak wood which was incorrect as I got pine wood and my receipt says pinewood. I then told her there advertised price is different from what they charged and I would like them ti refund the difference. she told me no they would not as there price sheet *prices subject to change* noted on there advertising. Proceeded to tell me I can bring back full load for refund! Great customer service Crystal Landscapes Supplies! I hope the $16 of my hard earned money you insisted on keeping is worth the loss of future business from my business and the business of others! Word of mouth travels fast especially when you want to rip people off! Happy Holidays assholes!@followers@highlight@everyone
Everyone

Last year we purchased over 22 tons of rock from Crystals Landscape. We did this one truck load at a time which meant I was there a lot. The service was always fast and efficient. Originally I had tried pioneer down the road and was disappointed with their load operator as he always left me waiting while he took a break. I also found that Crystal Landscape had a better selection of the various rock I was looking for.

This place had the worst people working in the office. Every single girl in the office is miserable and seems incredibly disinterred in helping customers. It's like they HATE their job. I've been here a dozen times and never seen a happy person. In fact, I have often felt bad for the way other people are treated by office staff. I've seen them just shrug their shoulders when people ask if they have a specific stone in stock or when it will be back. They won't speak a word just shrug and look away from some poor older lady trying to get help. Yes, she probably isn't making them a ton of money but their apathy and rudeness is something that the owner shouldn't tolerate for 2 seconds.

The younger guy that works here is a so passive aggressive you wonder why anyone puts up with him. I've seen him back talk customers repeatedly and give almost everyone a sneering dirty look (see other reviews that say corroborate this). Of course when confronted about his attitude he sulks and hides like a beaten dog. If you read other reviews one would guess it's the owner's son. The owner(s) need to wake up and fire this kid and pay better to get some people that speak intelligible English and actually give a darn in the office. It's literally some of the worst customer service I've ever seen.

When I went to Pioneer landscape (just down the road) they actually told me that they get a ton of business from contractors that can't stand the kid. And this came unsolicited after I told them I couldn't find what I was looking for at Crystal. In fact, if you read the poor reviews of this place the vast majority are about the owner's son.

You can get the same stuff for lower prices elsewhere with a whole lot less attitude. Don't support a business that has TERRIBLE customer service.

Great customer service and a huge yard of materials! They delivered a load of rock for us with really short notice.

We purchased river rock from this company. Only a little was needed, so my son asked what was the smallest quantity that could be purchased and was told 1/4 ton. So that's what was asked for. After the truck was loaded with rock it came in at .55 tons. When told this was not what was wanted the employee's attitude was basically "tough," and they said "there's a shovel."
Absolutely wrong of this company to overload the pickup and then charge full price for their mistake.
Don't buy bulk supplies from these guys.

I went to crystals today, I had bought all of my rocks and boulders through them over the years. Usually they are great, today I was told scrap flagstone pieces were $2 to$4 per square foot. That makes no sense, these were small pieces.. I feel that because they were busy, I was swept aside. Not acceptable. Totally done with them after today. The owner was there, or should I say his son, and I receiveded the nastiest look from him. Unacceptable .